Returns
We hope you love your order. If something isn’t quite right, returning it is simple.
How to Return an Item
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item.
To exercise your right to cancel, please notify us within 14 days of delivery by emailing:
Once you have notified us, you have a further 14 days to return the item to us.
We will provide return instructions to guide you through the process.
Return Conditions
You may inspect the item as you would in a physical shop. However:
- Items should be returned in their original condition
- Original packaging should be included where reasonably possible
- Proof of purchase is required
We may reduce the refund if the value of the item has been diminished due to handling beyond what is necessary to establish its nature, characteristics, and function.
Return Shipping
Unless the item is faulty or incorrect, customers are responsible for return postage costs.
We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during return transit.
Refunds
Once we receive the returned item (or proof that it has been returned), we will process your refund within 14 days.
Refunds will be issued to your original payment method.
Where required by law, refunds include the cost of standard delivery. Additional delivery charges (such as express delivery) are non-refundable unless the return is due to a fault or an error on our part.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty.
We may request photographs to help us resolve the matter quickly.