FAQs
Everything you need to know before placing your order. If you can’t find what you’re looking for, we’re always happy to help.
When will my order be dispatched?
Orders are dispatched within 1–3 business days.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
Where do you ship?
We currently ship throughout the United Kingdom, to selected European countries and to the United States.
Our European destinations currently include:
Belgium • Denmark • France • Germany • Ireland • Netherlands • Sweden
Can I track my order?
Yes. Every order is sent using a fully tracked delivery service.
Once your order has been dispatched, you'll receive an email containing your tracking link so you can follow your parcel throughout its journey.
How much is shipping?
United Kingdom
- Standard Delivery: £2.95
- Free UK Delivery on orders £45+
- Express Delivery: £6.99
European Union
- Tracked Delivery: £12.95
- Free Tracked Delivery on orders £150+
United States
- Tracked Delivery: £22.95
- Free Tracked Delivery on orders £200+
Shipping rates are displayed in your local currency at checkout where supported by Shopify Markets.
All parcels are sent using a fully tracked delivery service.
Will I have to pay customs or import charges?
Orders delivered outside the United Kingdom may be subject to import duties, taxes or customs handling fees charged by the destination country.
Import duties, taxes and customs charges are not included in our product prices or shipping rates and remain the responsibility of the customer.
Can I return my order?
Yes. You have the right to cancel your order within 14 days of receiving it.
Items should be returned in their original condition, with their original packaging where reasonably possible.
Unless an item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
Please contact us before returning an item so we can provide the correct return instructions.
What if my item arrives damaged?
Every order is carefully checked before it leaves us.
If your parcel arrives damaged, faulty or incorrect, please email us as soon as possible with your order number and photographs of the item and packaging.
We'll work with you to resolve the issue as quickly as possible through a replacement, refund or other appropriate solution.
Are your toys safe?
All products stocked by The Mini Curator meet the applicable UK safety requirements and, where relevant, European safety standards and age recommendations.
We always recommend following the manufacturer's age recommendations and supervising children during play.
Can I send my order as a gift?
Absolutely. While we don't currently offer gift wrapping, we're happy to include a complimentary handwritten gift message with your order. Simply leave your message in the Gift message or special requests box at checkout.
How can I contact you?
You can reach us at:
We aim to respond within 1–2 business days.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna (where available).
All payments are processed securely through Shopify Payments and approved payment providers.